I returned to my locker uncomfortable and offended.

Several guests were browsing and texting from their phones in the lounge while one group of young men were walking around capturing photos on their phones as guests strolled around in the nude. My biggest disappoint and perhaps the one thing that will discourage me from ever returning again was the inconsiderate actions and attitude of the staff. Mildew remover would benefit the grout in the hot tub, ceiling vents and floor tiles while simply encouraging the staff to remove used towels from the steam room and replenishing them in needed areas such as next to the hot tub would certainly help. The MGM Grand Spa could definitely use a good cleaning. The first thing most folks envision about in a spa setting is serenity and cleanliness. And speaking of amenities, unfortunately the TV wasn't working in the lounge and the bottled water being offered was room temperature though it was being stored in a refrigerator. It's a shame they removed these simple amenities that have come to represent consistency for me during previous visits. Upon entering I was disappointed to discover the MGM Grand Spa stopped offering iced towels and fruit juice.

It would've been nice to have another customer service agent working during peak check-in times so other guests didn't wait to be helped. We waited nearly 20 minutes to finish having her assist other guests before having my question answered, being able to make an appointment and proceed in. Immediately following however another guests walked up and then another. No problem though I had expressed we were catching a flight soon and every minute spent relaxing would be valuable and beneficial to us. A young woman at the front desk welcomed us and began answering my question but as another guest approached behind me she asked if she could check him into his appointment first. My wife and I arrived to inquire at the spa's front desk about last minute available services as we had a flight to catch in a few hours but wanted to relax a bit before departing. I decided to give the The Grand Spa one last try during a recent 3 night stay over Halloween weekend 2014. During my two previous visits (November 2013 and March 2014) the steam room wasn't functioning and the staff were inattentive. The past few times I've visited the quality, service and amenities continue to decline. I've enjoyed the Grand Spa on several trips. I vacation at MGM Grand multiple times a year.

Mgm grand hotel casino shooting